Terms & Conditions

1. CANCELLATION AND RETURN POLICY
Once an order has been placed for a manufactured item, it cannot be cancelled. All panel orders and special order (non-stock) trim are non-refundable once they have been manufactured. Standard trim and accessories are refundable as long as they are returned in a clean, re-saleable condition. Restocking charges may apply.

2. PHONE ORDERS
We welcome phone orders phone orders but prefer fax or email to minimize errors. 

3. PRICING
All pricing is subject to change without notice.

4. SALES TAX
All orders are subject to sales tax unless a current sales tax exemption certificate is provided prior to sale.

5. PAYMENT TERMS

  • All orders must be paid in full prior to processing.
  • We accept all forms of payment.
  • There will be a service charge for all returned checks.

6. ORDER ACCURACY
Customer is responsible for checking all orders for accuracy. All cut lengths and quantities are to be provided by customer and not based on comments or suggestions of any employee or representative of Dixie Building Supply.

7. MISCELLANEOUS AND CUSTOMER RESPONSIBILITIES
A) This contract shall be governed by and construed in accordance with the laws of the state of Alabama.

B) Customer assumes all responsibility for applying city, county and state codes and guidelines applicable to work performed.

C) Customer is responsible for providing dunage (lumber) and securing their own load at pick-up.

8. INFORMATION TO BE NOTED
A) GALVALUME
Uniform visual appearance (color, spangle, shadow spots and striping) of acrylic-coated galvalume panels cannot be guaranteed. Non-uniform surface appearance (color, spangle, shadow spots and striping) may occur over time. It does not represent a deficiency in the material, nor does it affect any warranties which may be in place, and it is not a reason for rejection.

Galvalume disclaimer

B) OIL CANNING
Oil canning can be defined as the actual waviness in the flat areas of roofing and siding panels. Generally, the period and amplitude of the wave depend on the width of the flat. Oil canning is an inherent condition with light gauge cold-formed metal products and can result from residual stresses induced or redistributed during coil production, slitting, perforating, forming or fabrication of steel products. Improper deck handling, installation or attachment to misaligned steel supports can also cause oil canning. In general, oil canning is an aesthetic condition with no effect on the structural integrity of the deck. Since many uncontrollable factors can lead to oil canning, the manufacturer assumes no responsibility for the cost of actions taken in response to an oil canning condition. Oil canning shall not be a cause for rejection of material.

9. THINGS YOU SHOULD KNOW
-Direct contact with pressure-treated lumber and metal roofing should be avoided to prevent potential corrosion.

-Damage will result if uninstalled panels or trim are allowed to remain wet in storage. Be sure to store material that will not be installed immediately in a dry location. Wet material should be air-dried and re-stacked when installation is not planned right away.

-Nibblers, especially carborandum blades on electric saws, do have a tendency to either leave hot metal particles that can burn paint surfaces or leave rust marks on panels and trim. The same is true of any filings left on the roof caused by the application of screws. Care should be taken to brush all such particles from roof surfaces after application.

Caution!!! Clean all metal shavings and particles off of roof to avoid unsightly rust stains.

-Metal roof panels and trim should not be cut on the roof.

See Metal Roofing And Trim Handling Guide